Audiology FAQ's
Got a question about your hearing or our audiology services? We’ve answered all our most common patient FAQs below, covering ear wax removal, hearing tests, hearings aids, tinnitus consultations and hearing loss.
Ear Wax Removal
Does ear wax removal hurt?
Ear wax removal is not painful, a strange feeling or mild discomfort may be felt during treatment, we aim to provide quick and efficient removal with the least discomfort possible for our clients.
How long does it take?
Ear wax removal treatment usually takes 15 - 30 minutes
do you offer Walk in appointments?
Can I choose which type of removal I have?
We can only discuss treatment options after a quick diagnosis or your wax build up, for more information please contact us here.
Where are you located in TRURO?
What if ear wax removal isn’t the right option?
If other problems are found and ear wax removal is not going be an effective treatment for you we are here to offer professional guidance and advice to help improve your personal circumstances.
Hearing Tests
should i clean my ears before a hearing test?
It's important that we can examine your ears clearly; however, using cotton buds to clean ears is not recommended; find out why here. If you suspect your ears are blocked with wax, please contact us before booking a hearing test to discuss wax removal services.
How long does a hearing test take?
We offer 3 hearing test types, the free screening is 15 minutes , basic test 30 minutes and full diagnostics 90 minutes
do you offer Walk-in appointments?
how often should i have a hearing test?
We advise getting a hearing test every 2-3 years, however, if you experience regular hearing issues, a test every 12 months is recommended
Where are you located in TRURO?
Do hearing tests hurt?
No, hearing tests or diagnostics are not painful, we aim to provide quick and efficient tests with the least discomfort possible for our clients
Hearing Aids
HOW DO I KNOW IF I NEED A HEARING AID?
If you feel your hearing is getting worse the first step should be to book a free hearing test, you can do this online here we can then determine the best course of action and if a hearing aid would be the right choice for you.
HOW MUCH DO PRIVATE HEARING AIDS COST?
We provide hearing aids in Truro with packages to suit your personal needs, these start from £1500 a pair, find out what’s included and the prices of all our hearing aid packages here
WHAT DO I DO IF MY HEARING AID STOPS WORKING?
For any issues with hearing aids provided by us please contact us:
Phone: 01872 857512
Email: [email protected]
If your hearing aid stops working or is faulty this will be covered by the manufacturer warranty and replaced free of charge.
Phone: 01872 857512
Email: [email protected]
If your hearing aid stops working or is faulty this will be covered by the manufacturer warranty and replaced free of charge.
CAN I CHOOSE WHICH TYPE OF AID I HAVE?
Firstly, we need to understand what type of hearing aid is best suited to you, then we can look at the pricing and style options you have for that type of hearing aid.
ARE HEARING AIDS UNCOMFORTABLE TO WEAR?
Modern hearing aids are designed for quality of life, they are smaller, lighter and more discreet, many are even invisible and wouldn’t be noticed at all. Custom-fitted hearing aids offer the most comfort and practicality.
WILL I HAVE ONE OR TWO HEARING AIDS?
In most cases, if you suffer from hearing loss in both ears it is recommended to wear one hearing aid in each ear to balance the sound entering the ears from different directions and volumes.
CAN WEARING HEARING AIDS MAKE MY NATURAL HEARING WORSE?
No, your natural hearing will not get worse because you wear hearing aids. Your natural hearing deterioration will also not be stopped by wearing hearing aids. Please get in touch to discuss private hearing aids or pop into out audiology clinic in Truro Cornwall.
Tinnitus Consultations
SHOULD I CLEAN MY EARS BEFORE A CONSULTATION?
It's important that we can examine your ears clearly; however, using cotton buds to clean ears is not recommended; find out why here. If you suspect your ears are blocked with wax, please contact us before booking a hearing test to discuss wax removal services
WILL MY TINNITUS GET WORSE?
The progression of tinnitus can vary from person to person. For some individuals, tinnitus may remain stable or even improve over time, depending on if they have any underlying conditions. We advise getting in touch with us if you are experiencing tinnitus.
WILL TINNITUS CAUSE HEARING LOSS?
Tinnitus is often associated with hearing loss, however, it does not cause hearing loss, nor does hearing loss cause tinnitus.
CAN TINNITUS BE CURED?
Tinnitus is not a disease but a symptom of an underlying condition, many of these conditions can be cured by treatment effectively curing the symptoms associated with tinnitus.
DOES TINNITUS GO AWAY BY ITSELF?
People who have temporarily been exposed to loud noises or one-off situations like music concerts the symptoms of tinnitus will eventually go away, however, if you are experiencing prolonged symptoms you should get in contact with us.
DO TINNITUS CONSULTATIONS HURT?
No, tinnitus consultations or diagnostics are not painful, we aim to provide quick and efficient tests with the least discomfort possible for our clients.
Hearing Loss
What options are available for complex hearing loss?
For those whose hearing difficulties go beyond the scope of standard hearing aids, there are tailored solutions. This includes hearing aids with tinnitus programs, CROS/BiCROS systems, bone conduction devices for conductive losses, cochlear implants for severe hearing loss, and even amplified glasses or AirPods.
What are CROS and BiCROS hearing systems?
CROS (Contralateral Routing of Signal) systems pick up sound from a non-functioning ear and transmit it to the functioning ear. BiCROS systems do the same, while also amplifying sound in the better ear. They help reduce effort and turnarounds in group conversations and noisy environments.
How do I find the right solution for my hearing needs?
An audiologist can guide you toward the best option. K&M offers comprehensive hearing diagnostics, including trials of CROS/BiCROS systems and assessments for cochlear implants or bone conduction devices. Contact us here.
What are the solutions for conductive hearing loss?
Conductive hearing loss, caused by blockages or mechanical issues in the outer or middle ear—can be addressed using bone conduction hearing aids, either surgically implanted or externally worn.
When might a cochlear implant be considered?
For individuals with very severe or profound hearing loss not sufficiently helped by hearing aids or other devices, cochlear implants may be an option. These require evaluation by specialists and are typically assessed on a case-by-case basis.
Can Nuance Audio Glasses help with tinnitus symptoms?
Nuance Audio Glasses provide speech clarity, but if tinnitus is a major concern, hearing aids with specialised tinnitus masking or sound therapy programs may be more appropriate.
