Read our Customer Stories
We thought it would be lovely for our customers to share their experiences in order to give an insight of their journey
As such this page will grow over time
Of those who wish to share their story, we give them the option of sharing their photo and how they would like their name to be displayed
These are real stories, from our customers in their own words
I cannot thank them enough for sharing their experiences of the journey they have been on
As such this page will grow over time
Of those who wish to share their story, we give them the option of sharing their photo and how they would like their name to be displayed
These are real stories, from our customers in their own words
I cannot thank them enough for sharing their experiences of the journey they have been on
Sadie Day, aged 23 |
Sadie's Story:Hi, I’m Sadie, a 23-year-old from Cornwall. My experience with hearing loss began unexpectedly at 20 when I suddenly lost hearing in my left ear. At the time, I blamed it on a gig I had attended but later learned that I had a virus. Concerned, I went to my GP, only to be dismissed. I was told that nothing could be done and that I was practically wasting their time.
About a year later, I noticed my hearing in my right ear wasn’t great either. While I could still participate in conversations, I struggled in group settings. I often missed parts of discussions, which left me feeling left out and upset. A year and a half after my initial hearing loss, I began experiencing vertigo. Suddenly, everyday activities became frightening. Walking near or across roads felt unsafe unless I had someone with me. Six months later, tinnitus set in, making things even worse. The constant ringing was unbearable, robbing me of sleep and leaving me in distress. |
I went back to my GP when these new symptoms started, desperate for answers. Again, I was dismissed and left to fall through the cracks. It wasn’t until I firmly expressed how distressed I was that I finally started seeing a specialist but even then, I felt overlooked.
That’s when I decided to take matters into my own hands. After speaking with someone who had faced similar issues, I was recommended to K&M Hearing. Their outstanding reviews gave me hope, and from the moment I walked through their doors, I knew I had made the right choice.
For the first time in three years of being partially deaf, I felt truly seen. The team at K&M Hearing cared about my experience, my struggles, and my well-being. They helped me regain control of my life, restoring not just my ability to hear, but also my happiness. Kara has been absolutely incredible, she’s professional, compassionate and truly dedicated to helping people like me.
Thanks to K&M Hearing, my world feels liveable again. I’m beyond grateful for their support and for showing me that I’m not alone in this journey.
That’s when I decided to take matters into my own hands. After speaking with someone who had faced similar issues, I was recommended to K&M Hearing. Their outstanding reviews gave me hope, and from the moment I walked through their doors, I knew I had made the right choice.
For the first time in three years of being partially deaf, I felt truly seen. The team at K&M Hearing cared about my experience, my struggles, and my well-being. They helped me regain control of my life, restoring not just my ability to hear, but also my happiness. Kara has been absolutely incredible, she’s professional, compassionate and truly dedicated to helping people like me.
Thanks to K&M Hearing, my world feels liveable again. I’m beyond grateful for their support and for showing me that I’m not alone in this journey.
What advice would you give to someone following in your footsteps?
If you’re considering following in my footsteps, my biggest advice is to put yourself and your health first. Don’t let anyone dismiss your concerns, your health matters. Keep pushing for answers, seek out specialists who truly care. Finding K&M Hearing was life-changing for me, and if you’re struggling, I encourage you to look for professionals who listen and support you. Most importantly, you’re not alone in this there is help, and things can get better.
Vicky Kemp, aged 45 |
Vicky's Story:I realised I had a problem when it felt like my right ear was impacted with wax and blocked, so I booked an wax removal appointment. I chose Kara at K&M after looking at the "BIG Names" on the high street and read the Google reviews for K&M. During my consultation Kara showed me a video of the inside of my ears. I was surprised to find my ears were perfectly clear of wax. Kara recommended a hearing diagnostic to investigate further. I found out I had a hearing loss and needed hearing aids. Queue the massive shock! Kara dealt with me in a professional and friendly manner and we even laughed about it. She put me at ease about everything and told me not to rush into making any decisions.
The biggest fear I had at the time was the shock and fear of wearing hearing aids at my age and would people at work see them. |
Life has changed dramatically since I had my hearing aids. I can watch the TV with little volume. I enjoy listening to the radio now. The simple things like bird noises, leaves on trees rustling, sea crashing against the rocks and sand. Being able to hear people properly.
What advice would you give to someone following in your footsteps?
Don't hesitate however afraid you are. It can transform your life. Kara will guide you through the whole process with a sympathetic and friendly approach. They make a mean coffee as well.
Linda Taylor |
Linda's Story:I realised that I had a slight problem when I was asked if I would like a coffee. There were smiles and giggles when I replied "no thanks, they stick to my teeth".
I had an NHS hearing test and was given hearing aids. They were basic and could be turned up or back down. After a few years of not hearing at all well I requested further testing. My GP surgery arranged for me to attend Specsavers for a hearing test. I was given Sigma hearing aids and the App was installed on my phone. There were several features which seemed to work quite well. I was not able to hear on our landline or my mobile phone so I asked family and friends to contact me via email or Whatsapp. Approximately a year after using the Sigma hearing aids I felt that I was not hearing well and returned to Specsavers to request another hearing test. Hearing tests are performed every three years. I could have a hearing test but would then have to wait another three years for the next test. |
I felt like I was living in a lonely world. Conversations were difficult. Fortunately I have a caring and understanding husband. He made all my telephone calls for appointments etc. We visited the Halls for Cornwall to see a performance of " And then there were none." Prior to the visit, we called at Specsavers to ask how to use the neck device at the theatre which is intended to aid hearing. Specsavers had no idea how to use one. I was given the device at the theatre and was told to switch it on and it would work, it didn't work for me. I only heard three words during the play. I know the story because I saw a wonderful production of the play featuring Valentine Dyal about 50 years ago. On returning home after the play I was upset thinking I would never hear again. I said "I'm doomed, hearing aids are rubbish."
The same evening my husband suggested seeking a private audiologist. We looked online at various audiologists in our area. None of the websites appealed to us until we saw K & M hearing. Their website was informative and user friendly. Prices were displayed too. My husband made an appointment and already I felt that my problems may be dealt with.
The same evening my husband suggested seeking a private audiologist. We looked online at various audiologists in our area. None of the websites appealed to us until we saw K & M hearing. Their website was informative and user friendly. Prices were displayed too. My husband made an appointment and already I felt that my problems may be dealt with.
What difference have your new hearing aids made?
Since that first meeting with Kara so many aspects of my life have improved. Kara explained that there would be several stages to go through for her to provide me with hearing aids which would improve my level of hearing.
Here are details of some of the things I now enjoy with my new hearing aids:
I am able to hear the television without the sound being too loud for my husband.
I can hear the birds in the garden as well as watching their antics.
I hear our neighbour's little Westie woofing when he plays out, he is a lovely dog..
It's great to hear our doorbell chiming.
Now I hear my mobile phone ringing or telling me I have a Whatsapp message or an email.
Kara has made it much easier for me to make and receive phone calls to my mobile phone. I was hesitant at first as using a phone was such a problem. Family and friends are patient. First of all I made calls to family and friends. After gaining confidence I tried our GP surgery and an insurance company. The insurance company was difficult and insulting.
As my hearing was so much improved we decided to visit Halls for Cornwall again. This time we booked for a Paul McCartney tribute band. It was pure Magic. One line in the song Let them in there is a line which says "someone's ringing the bell" there was a gentle 'ting', and I heard it. I told the whole row and the row in front that I heard the bell. I was so excited. The following day I could not contain my glee so I emailed Kara to tell her.
During church services I have missed so much. Frequently I misheard the hymn number. I would confuse 335 with 339. Sometimes I didn't hear the sermon and I once asked the organist if the organ needed servicing as it didn't sound too good. Thank you Kara for patiently adjusting the music settings many times for me.
Previously I never heard the fan in our bathroom.
My birthday falls on Christmas Eve and we usually go on holiday for Christmas. It was a wonderful holiday and I hadn't realised how much fun it was pulling Christmas crackers and singing along to the Tor bellringers. I even played a bell and joined in singing carols.
There are a couple of sounds I haven't heard yet. Joggers speed lightly by and cyclists sneak up behind.If they do ring a bell I never hear it and I have been asked if I am B****y deaf!
Here are details of some of the things I now enjoy with my new hearing aids:
I am able to hear the television without the sound being too loud for my husband.
I can hear the birds in the garden as well as watching their antics.
I hear our neighbour's little Westie woofing when he plays out, he is a lovely dog..
It's great to hear our doorbell chiming.
Now I hear my mobile phone ringing or telling me I have a Whatsapp message or an email.
Kara has made it much easier for me to make and receive phone calls to my mobile phone. I was hesitant at first as using a phone was such a problem. Family and friends are patient. First of all I made calls to family and friends. After gaining confidence I tried our GP surgery and an insurance company. The insurance company was difficult and insulting.
As my hearing was so much improved we decided to visit Halls for Cornwall again. This time we booked for a Paul McCartney tribute band. It was pure Magic. One line in the song Let them in there is a line which says "someone's ringing the bell" there was a gentle 'ting', and I heard it. I told the whole row and the row in front that I heard the bell. I was so excited. The following day I could not contain my glee so I emailed Kara to tell her.
During church services I have missed so much. Frequently I misheard the hymn number. I would confuse 335 with 339. Sometimes I didn't hear the sermon and I once asked the organist if the organ needed servicing as it didn't sound too good. Thank you Kara for patiently adjusting the music settings many times for me.
Previously I never heard the fan in our bathroom.
My birthday falls on Christmas Eve and we usually go on holiday for Christmas. It was a wonderful holiday and I hadn't realised how much fun it was pulling Christmas crackers and singing along to the Tor bellringers. I even played a bell and joined in singing carols.
There are a couple of sounds I haven't heard yet. Joggers speed lightly by and cyclists sneak up behind.If they do ring a bell I never hear it and I have been asked if I am B****y deaf!
What advice would you give to someone thinking of following in your footsteps?
If you have a hearing problem, put your faith in K & M. Kara will listen to your problems. She will speak to you very clearly and use her excellent IT skills to give you hearing aids which will turn your hearing from black and white to colour.
Finally, Kara has endless kindness and patience. She won't give up on you or send you away disappointed.
Dave on reception isn't bad either, he excels with refreshments.
Finally, Kara has endless kindness and patience. She won't give up on you or send you away disappointed.
Dave on reception isn't bad either, he excels with refreshments.
Howard |
Howard's story about his wax treatment:
The latest problem started before the Christmas Holiday period, and so I knew cleaning was necessary as soon as possible.
As a result of my lifetime of ear treatments, I had no fears or concerns. For those who have never had any treatments, it is not painful but perhaps a bit of a noisy surprise when a wax 'plug' is removed. K and M is conveniently situated within easy walking distance of carparks and in my case had a vacant slot a week after I started using olive oil as a wax softener. |
What was your experience at K&M Hearing Solutions?
This was the first time I could see before and after pictures and Kara informed me that the tube leading to the drum was somewhat narrow. ( I knew about the hairs!) My visit for treatment from you was the most informative, most carefully carried out and most successful of all my treatments spanning over 60 years! By the way, your charge was quite acceptable. I recall paying a far greater amount for a session at the Duchy Hospital which included a payment direct to them for using their equipment which was more than your total bill!
What advice would you give others?
'get it done' you'll be surprised at what you have been missing!
ServicesLearn about our full range of hearing and audiology services in Truro, Cornwall. Our professional and state of the art facilities allow us to cover; Wax Removal, Tinnitus Consultations, Hearing Protection, and Hearing Tests
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Hearing AidsWe aim to deliver the best listening experience, tailored to your needs. Our packages of care range from a simple digital hearing aid to the most sophisticated, discreet, custom-made hearing aid technology available
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Our PricesLearn more about our pricing for our hearing services and Hearing Aids. Our services include; Wax Removal, Tinnitus Consultations, Hearing Protection, and Hearing Tests. For any services not listed, please contact us and we can advise
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FAQ's
WHERE IS THE HEARING SHOP IN CORNWALL?
13 Kenwyn Street, Truro TR1 3DJ
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WHAT ARE THE OPENING TIMES?
Monday - 9:30 am–5 pm
Tuesday - 9:30 am–5 pm
Wednesday - 9:30 am–5 pm
Thursday - 9:30 am–5 pm
Friday - 9:30 am–5 pm
Saturday - Closed
Sunday - Closed
Tuesday - 9:30 am–5 pm
Wednesday - 9:30 am–5 pm
Thursday - 9:30 am–5 pm
Friday - 9:30 am–5 pm
Saturday - Closed
Sunday - Closed
HOW DO I BOOK AN APPOINTMENT?
Call us: 01872 857512
Email us: [email protected]
Book online here
Email us: [email protected]
Book online here
WHAT HAPPENS AT A HEARING TEST?
A free hearing test includes a 5-point scan with a pass or fail result, we then discuss your options depending on the outcome. A basic hearing test (£35) includes video otoscopy and a pure tone audiogram with a discussion on the test results, find out more about our hearing test services here.
DOES YOUR SHOP HAVE DISABLED ACCESS?
Our shop has disabled-friendly access with no steps and small wheelchair ramps wherever there is a change in floor levels. View a video tour of our shop here.
IS THERE FINANCE OPTIONS FOR HEARING AIDS?
Yes, some of our hearing aid packages offer a finance option of 12 months 0% interest free, view our packages here.
WHAT ARE THE BENEFITS OF PRIVATE HEARING CARE?
- Less wait time for appointments
- More appointment flexibility
- Personalised care
- Advanced equipment
- Access to a wider range of hearing aids
- Pricing to suit any budget
- More appointment flexibility
- Personalised care
- Advanced equipment
- Access to a wider range of hearing aids
- Pricing to suit any budget
WHERE IS THE NEAREST PARKING?
The closest car parks to us are:
Kenwyn Mews Parking Moorfield Multi-Storey Carpark Click the carpark names above for directions. |